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In certain instances, we need to share specific parts of your user information to help us operate Karri, such as your cellphone number, with our trusted service providers. This is necessary as part of our daily operations in order to provide exceptional service to you. For example, we work with services such as Intercom (our customer support platform) and Clickatell (to deliver SMS messages). We take the security and privacy of your user information very seriously. View the list of reputable third-party services service providers we work with here.
You can review your account information within the Karri App, or Karri Platform. You can also contact our Support team for your complete user profile.
Should you decide to delete your account, we will delete all of your information from our servers within 90 days. Safety is top of mind for us, so we keep the information temporarily in order to comply with any investigations and in certain cases. In the case where or other issues. If you have performed financial transactions, we are unable to delete the account, but will unlink your profile from any organizations as other organization(s). According to legislation, we need to maintain financial records for five years for compliance reasons.